![]() Firmware update only works with Thunderbolt-only models.Apple Silicon (M1) Macs must use latest release Recommend Intel Macs use previous release installer.On Intel Macs, running the installer twice may be needed to get the Apogee Kext to be allowed in the system.If the iLok License Manager opens fine after you run the Apogee installer, there is no need to run the iLok License Manager installer again The iLok License Manager installer is available as a download from Pace’s iLok website. The solution is to run the latest iLok License Manager installer again after you run the Apogee installer. This is usually accompanied by an ‘Activation Error – DirectIO’ dialog and/or a ‘Software Component Unavailable’ dialog. Some users may experience an issue after installing where the iLok License Manager app won’t open.Symphony I/O Mk II Thunderbolt, Element Series, and Ensemble Thunderbolt These are the current known issues with Apogee products on Intel based Macs running macOS Monterey If have 2020 Macbook Pro 13″ or 2020 Macbook Air with Intel 10th Gen Ice Lake chipset, playback of audio will have crackling pops and clicks.Saved User Snapshots may not load, or Control app may randomly revert to default values.If migrate settings from previous system, or restore from Time Machine backup, old system files and features can conflict and cause recognition issues, audio performance issues (pops, glitches, dropouts), and variety of other issues.After installing, may not get the “Allow” button to appear in Mac System Preferences > Security & Privacy and thus driver will not be allowed to work.When waking from sleep or hibernate mode, unit may not be recognized until full restart of the computer.After restarting computer, may have to unplug then reconnect Thunderbolt cable before unit is recognized.DAWs won’t fully load on launch if iLok License Manager software is not present on system or on latest version.May get erroneous message that firmware needs updating, even though unit already on correct version.Firmware needs to match installed software before audio will pass.Apple Silicon (M1) Macs must use v3.5.2 release or later.The Library entry will now appear in the menu. To access it, click ' Go' in the Finder menu bar and hold down the ' Alt' key. ![]() Note: The User Library is a hidden folder on macOS. Open Logic and allow it to rescan all of your AU plug-ins.Empty your system trash and restart the computer.Macintosh HD > Users > *Username* > Library > Caches > AudioUnitCache >. Macintosh HD > Users > *Username* > Library > Preferences > com.native-instruments.*Product Name*.plist Delete the plist file for the affected plug-in from:.Macintosh HD > Users > *Username* > Library > Application Support > Native Instruments > *Product Name* folder Delete the product folder for the affected plug-in from:.If the problem persists, please contact us at. To resolve this issue, run Repair Disk Permissions using the Disk Utility tool and then retry resurrecting your plugins. Note: See this article or the video below for instructions to access the hidden User Library folder on macOS. This could occur if 32 Lives doesnt have permissions to write into the Components folder. Macintosh HD > Users > *Username* > Library Open the following location on your computer:.In this example, it's Maschine 2.įollow the steps below to resolve the issue: Take note of the Native Instruments plug-ins that list in your plug-in manager as crashed validation. This shows which plug-ins are failing validation. Further TroubleshootingĬlick the Start Plug-In Manager when the error message appears. If the issue persists, please proceed to the next section below. Your Native Instruments plug-ins should now be working in Logic Pro. Close the Logic Plug-In Manager and reload your project.Scroll to highlight the affected plug-in and click Reset & Rescan Selection.You can also open the Logic Plug-In Manager from the Logic taskbar. After granting Full Disk Access to Logic Pro, restart Logic and click Start Plug-In Manager when the error message appears. ![]() You can find more info and the instructions in this article. Please grant Full Disk Access to Logic Pro. Also make sure that the latest Logic Pro update is installed. If any product updates are available, please install them. Start Native Access and check for updates. The NI plug-in fails to be validated by Logic's Plug-in Manager due to a corrupt activation file. When launching Logic Pro X, the following error message appears:
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